Your dog’s wellbeing is paramount. We aim to be as flexible as possible to ensure your dog is well cared for during their stay.
Once your booking has been confirmed to guarantee your dates, please note:
A 50% deposit or full payment made within 5 working days - if not received within this time, you maybe at risk of loosing your booking. Cheques will not be cashed until the booking has been completed.
Completion of Booking Form / Evidence of up to date vaccinations (email printed confirmation from vet or dated record card) and confirmation of worming/flea treatments is required - 7 days (minium) prior to stay.
To familiarise your dog with their new environment, the customer and their dog(s) will visit the premises within 7 days of stay.
During this initial visit, we will discuss your dog’s requirements; feeding, exercising, sleeping arrangements etc.
Up to 2 dogs from same household accepted.
Dog(s) must be house trained and lead trained.
Pregnant bitches and bitches in season will not be accepted.
If your dog(s) show any signs of aggression, they will be removed to kennels at owner’s expense.
We understand that plans can quickly change. Please let us know as soon as possible if you need to cancel your booking.
Day boarding (plus optional overnight stay) please allow, where possible, at least 24 hours notice - otherwise your deposit will be lost.
For longer bookings please allow, where possible, at least 3 working days - otherwise your deposit will be lost.